Since I have access to this giant podium*, I intend to use it.  8-)

On Monday, our washing machine decided that washing was really just too much to expect from any appliance and stopped working.  Because of the name and history of the company, and because we didn’t have any better ideas, we called Sears Appliance Repair.  Sears Appliance Repair quoted a service call price of $129(!) plus parts, which seemed a bit high, but hey, they need to eat too, right? Sears Appliance Repair scheduled us for the first available slot, today between 10 am and 2 pm.  Yesterday, Sears Appliance Repair called to confirm this appointment.

Today?  No repair guy, no phone call, nothing whatsoever from Sears Appliance Repair.

Does anybody have a suggestion for appliance repair in Denver Metro that doesn’t suck as much as Sears Appliance Repair?  Maybe even somebody that knows something about service?

Update: Calling Sears resulted in a 10 minute hold before they would give out a number for the local contractor.  (Apparently Sears Appliance Repair cannot even manage their own telephone lists.)

When my wife called the local contractor and asked to talk to the manager, the employees just set the phone down and talked to each other about what terrible customers we were.  (Sears Appliance Repair apparently also can’t figure out how to use a hold button.) After five minutes, they decided to come back on line with the comment that “The manager is in a meeting and can’t come to the phone.”

Seriously, do not use Sears Appliance Repair for anything.

2nd Update: In the comments for this post, a Sears “Senior Case Manager” has commented, offering to resolve the situation.  Had this happened when we first tried to escalate, it might have done some good.  (Had it even been possible to escalate, for that matter.) As it is, I’ve engaged a different service and plan not to use Sears again.

Still, it looks like when you get high enough up the corporate chain, they actually do care about your opinion, at least if you have and are willing to use a podium (of whatever size).  Doesn’t help me much, but might be worthwhile information for somebody else.

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