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Monday, November 21, 2005

Feeling Contrary I

I’ve used American Express for over a decade and I love them. Every time I’ve had to call customer service, I’ve been met with polite, helpful people who handle my problems and concerns in a quick, professional manner. The two times that I’ve had fraudulent charges posted to my account (one for a computer and another for four tickets to a Cleveland Cavs game), the charges were immediately removed and the company without undue worry.

Every year I use the accumulated rewards points to buy plane tickets, concert tickets, and gift certificates. Given that I spend a pretty good chunk of money on American Express every month, those rewards points add up quick.

I’ve had a number of cards over the years and still have at least one of each of the big cards (AMEX, MasterCard, and Visa) and American Express still ranks right at the top of the list along with Capital One for customer service and services.

So, while some peoples’ experience may have been negative (click on through), I would simply say that American Express followed typical procedure for most credit card companies that I’ve dealt with through the years. And to anyone who has ever been on the receiving end of a Rocky Mountain Blogger Bash shot with me, chances are that your booze was paid for with an American Express.

AMEX, the choice of classy drinkers everywhere.

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